SERVICE AUTOMATION AGENCY

Retain More Clients
with Automation

Develop and boost service management by automating, integrating and using AI

FREE CONSULTATION
Customer Service Automation 1
CUSTOMER AUTOMATION SERVICES

Transform Service Delivery

We will enhance the effectiveness of your service delivery processes to reduce costs and improve client satisfaction, meet SLA's and ultimately retain more customers.

Streamlining Tasks

Automation streamlines routine operations such as generating tickets, inputting data, and dispatching follow-up communications.

Reduce Errors

Automation of data entry and other manual tasks significantly reduces the likelihood of human error.

Increased Scalability

Automation allows service departments to manage a greater volume of customer interactions without increase staff numbers.

Cost Efficiency

By bolstering efficiency and reducing the reliance on manual processes, automation enables service delivery departments to operate more economically.

Response Time

Automated service workflows ensures quick responses to customer inquiries, facilitating swift assignment to the appropriate team or agent.

Internal Communication

Automation streamlines internal communication by automatically alerting relevant team members to updates, escalations, and customer feedback.

Insights Driven by Data

Immediate access to real-time data and reporting, provides client service managers with the data to make informed decisions.

Client Communication

Automation ensures consistent responses to customer queries to scale services operations while maintaining service quality

SERVICE TECH STACK

Consulting across the most popular apps like:

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pipedrive 34-4
Active Campaign-2
WordPress 150x150-2
WooCommerce 150x150-1-2
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chatgpt 165x165
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Microsoft outlook_tho8tq-2
Zendesk 2-2
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LinkedIn 150x150-2
google sheets 23-2
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Microsoft outlook_tho8tq-3
asana-2
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Twillio-2
Google Forms 165x165-1
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Why Work with Us?

Tailored Solutions

We map your service delivery processes and the business applications to design more streamlined and automated systems. 

Service Delivery Experts

Our team possesses deep expertise in automating service-related tasks, from ticketing systems and customer feedback loops to service scheduling and follow-up communications.

Digital savvy

With many years of experience CRM and automatiion with the leading service apps. 

Hourly Rate @£90

We provide a variety of services at a rate of £90 per hour plus VAT, without requiring long-term contracts.

A "few" Examples of our Service Automation Consultancy

INCREASE PRODUCTIVITY

Automated Ticketing 

Automation Partner

  • Seamless Integration Across Platforms:
    • Automate the integration of your customer service platform (e.g., Zendesk, Freshdesk, Help Scout) with email, CRM systems, and forms, enabling the automatic creation of support tickets for every customer enquiry.
  • Comprehensive Ticket Logging:
    • Ensure every enquiry, whether via email, social media, web forms, or other channels, is automatically logged as a ticket, capturing all customer issues without fail.
  • Intelligent Ticket Categorization and Prioritization:
    • Use automation tools to categorize and prioritise tickets based on predefined criteria, ensuring quick allocation to the right team or individual for prompt resolution.
  • Enhanced Customer Service Efficiency:
    • Through automation, improve response times and operational efficiency, ensuring no customer enquiry is overlooked.
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HAPPIER CUSTOMERS

Customer Feedback Collection

We will help you interpret sales reporting to plan

Customer Feedback Collection: Enhancing Service through Insights

  • Seamless Integration with Survey Platforms:
    • Connect platforms like SurveyMonkey or Typeform to your CRM and data analysis tools (e.g., Google Sheets, Excel) to automate the collection of customer feedback.
  • Real-time CRM Updates for Analysis:
    • Ensure customer survey responses are automatically updated in the CRM for immediate analysis, aiding in the quick identification of service improvement areas.
  • Automated Survey Deployment:
    • Trigger surveys automatically after project completion, during service delivery, and following transactions or service interactions to collect comprehensive insights.
  • Service Quality Improvement:
    • Use automated follow-up surveys post-support ticket resolutions to gauge customer experiences, leveraging feedback for continuous service enhancement.
IMPROVE EFFICIENCY

Streamlined Client Onboarding

Save time & improve efficiency

Automating Initial Client Engagement: Utilise automation to enhance the onboarding experience for new clients by delivering a sequence of welcome emails, comprehensive guides, and detailed checklists. This approach ensures that clients are well-equipped with all necessary information to begin utilising your services seamlessly, significantly improving their introductory experience.

Personalising the Onboarding Journey: Personalise  the onboarding process, making it both more efficient and tailored. Automate the creation of client accounts within your systems, and the scheduling of initial meetings. Initiate the setup of project management tools with essential tasks and key milestones right from the start. This automation not only facilitates a smooth transition into the client relationship but also establishes a foundation for effective and ongoing service delivery.

Client+Onboarding+Workflow
CRM Integration
DEPARTMENTAL COLLABORATION

CRM Integrations & Updates

Save time & improve efficiency

Ensure customer profiles in your CRM are automatically updated following any interaction within your service channels. Whether a customer lodges a support ticket, completes a purchase, or offers feedback, we can synchronise yourCRM record to include these interactions. This automation provides your team with a detailed understanding of each customer's history and requirements.

Maintain your CRM's accuracy by automatically syncing details of customer interactions. This seamless update of ticket information, purchases, and feedback entries ensures that both sales and support teams possess a complete overview of every customer's history, preferences, and concerns. Such comprehensive insights enable more tailored communication and enhanced service delivery. 

IMPROVE SERVICE DELIVERY

Book Free Consultation

Are you wondering if your company's service delivery could be better? Is the support department struggling to meet its service level agreement or facing a higher churn rate than expected? 

Take the opportunity now for a complimentary, no-obligation consultation. 

Transform your service delivery approach

Collaborate with a trusted automation, integration and AI partner that provides a personalised service tailored to align with your company's objectives, both in the short and long term.

We can help you:

  • Identify friction within current service delivery processes.
  • Map out improvements in order to streamline, automate and improve overall efficiency
  • Gain a greater understanding of your customers
  • Make changes and optimisations based on data, not just assumptions